Outrider Events privacy policy

About this policy

This policy covers the Outrider Events app and the Outrider Events platform behind it, including event registration.

Outrider Events is made by Matter Labs, Inc., 4001 Mission Oaks Blvd, Suite S, Camarillo, CA 93012, United States. This policy does not cover the matter-labs.com website.

Who decides what is collected

Event organizers are our customers. Each organizer decides what information to collect for their event and why. Matter Labs processes attendee information on the organizer’s behalf.

In data protection terms, the organizer is the controller of your information and Matter Labs is a processor. For questions about an event, contact its organizer or email us at support@outrider.app.

What we collect

Depending on the event and the features you use, this can include:

• Registration details the organizer asks for, such as your name, email address, organization, nation, answers to their questions and files you upload.
• Your ticket and check-in records.
• Payment status. You enter card details only on Stripe or PayPal pages. Card details never reach Matter Labs.
• An attendee profile, if you choose to create one: a photo, a short bio, interests and links. You choose how visible it is.
• Messages, meeting requests, group posts and saved contacts that you create.
• Survey answers, questions you ask and poll votes.
• Your language choice.
• A notification token for your phone, only if you turn notifications on.
• A random identifier the app creates on your phone, so your sign-in works only on that phone. It is not an advertising identifier.
• Simple usage counts, such as how often the agenda or a document is opened. Organizers see these counts. We do not build a profile from them.
• Security records, such as sign-in events and IP addresses. We use them to limit repeated attempts and to keep an audit trail.

How we use it

We use your information to run the event for its organizer. That means registering you, showing your ticket and agenda, checking you in, sending emails and notifications, and keeping the service secure.

What we do not do

• We do not show advertising.
• We do not use tracking or analytics software from other companies.
• We do not sell your information or share it for marketing.

Optional AI features

Outrider Events has two optional AI features. They are off unless your event’s organizer turns them on.

• AI session summaries. Drafted from session details. The organizers review each summary before attendees see it.
• AI session suggestions. Based only on the sessions you saved and the interests you chose. You can turn suggestions off.

Both features run on Amazon Bedrock in the Amazon Web Services US East region (us-east-1). Attendee information is not used to train AI models.

Service providers

We use these service providers to run Outrider Events. All of them are United States companies.

Amazon Web Services

Hosting, file storage and Amazon Bedrock, in the US East region.

Neon

Database, hosted on Amazon Web Services in the US East region.

Resend

Email delivery.

Stripe and PayPal

Payments, made to the organizer’s own accounts.

Apple Push Notification service and Google Firebase Cloud Messaging

Delivering notifications to your phone.

Where your information is kept

Your information is stored and processed in the United States, in the Amazon Web Services US East region (us-east-1). If you are outside the United States, this means your information is transferred to the United States.

On your phone

The app keeps each event’s information encrypted on your phone. When you sign out of an event, the app removes that event’s information from your phone.

How we protect it

Information is encrypted in transit and at rest. Organizer staff use two-step sign-in, and the platform keeps audit logs.

How long we keep it

We keep event information for as long as the organizer’s agreement with us requires. After that, we delete it or return it to the organizer.

Your choices and rights

You can:

• Ask to see, correct or delete your information, through your event’s organizer or by email to support@outrider.app.
• Turn notifications on or off.
• Choose how visible your attendee profile is, or not create one.
• Turn AI session suggestions off, if your organizer has turned them on.
• Sign out of an event to remove its information from your phone.

People in the EU and UK

Under the GDPR and the UK GDPR, you can ask to access your information, correct it, delete it, restrict or object to how it is used, and receive a copy in a format you can take elsewhere. You can also complain to your data protection authority.

People in California

Under the California Consumer Privacy Act (CCPA), you can ask to know what personal information is collected about you, and to have it corrected or deleted. You will not be treated differently for using these rights. We do not sell personal information or share it for marketing.

How to make a request

Contact your event’s organizer, or email support@outrider.app. Because the organizer decides how event information is used, we may pass your request to them or work with them on the answer. We may ask you to confirm who you are first.

Children

Outrider Events is not intended for children under 16. If you think a child under 16 has registered, contact the organizer or support@outrider.app.

Changes to this policy

When this policy changes, we update the effective date at the top of this page.

Contact us

support@outrider.app